JioFi Customer Care

Jio Fiber Customer Care

Jio Fiber Customer Care Number | Head Office Address, Contact Phone No , Email ID | Official Website, India

Jio Fiber Customer Care

Jio Fiber Customer Care 1800 896 9999
For Other networks 1800 88 99999
New Business Connection 1800 889 9555
Support Hours Mon-Fri 10:30am to 6pm
Jiofiber voice number 198
JioFiber-WhatsApp Support 70005-70005
Whatsapp Number 70008-70008
Website Official Website
Email Id
Jio Fiber App Download App

Important Links

To Lodge Complaint Jio Fiber Customer Care

  • Through Call
  1. 1800 896 9999 (For complaints Mon-Sun 9am-9pm)
  2. 1800 889 9999
  3. 1800 889 3999 (Jio Apellate Authority)
  1. In bottom right corner in official website
  • Jio App also provide Jiocare:Help & support with
    Live Chat whatsapp Chat Troubleshoot, How to videos,
    FAQs, Helpful Tips, Track Request, Track order
  • You can lodge complaint through Live Chat in Jio App
  • Use Troubleshoot option to detect the problem in device.
  • Through Whatsapp – 70005 70005

How To Apply for Jio Fiber Connection

  1. Through Jio App
  2. Install MyJio App
  3. MyJio App
  4. Login using your Mobile No..
  5. Click on Top Left of the app. Tap on Jio Fiber.
  6. JioApp Side Bar
  7. Then Click on Jio Fiber.
  8. JioFiber Book Now
  9. JioFibreplans
  10. Then, Enter Personal Details. Name & Mobile No.
  11. Personal Details
  12. Then Enter Address Details Pin Code, State,
    City Society Name, Flat/Office etc
    Address Details
  13. Submit Your Details. Then You will get the
    call from their representatives.
  14. Track your order by entering order
    reference number/CAF number/Service ID

Jio Fiber Customer Care To Track order 

Through Website

  • To get Jio Fiber Connection Click here
  • Enter your Name, Mobile Numbe & Click “Generate OTP”.
  • Enter “OTP” received on our mobile No. & click “Verify OTP”.
  • Enter your Address where you need Jiofiber Connection.
  • Click on “Submit”.

Documents required for getting a Jio Fiber Connection

  • Aadhar Card or
  • Any other original valid POI (Proof of Identification) & POA
    (Proof of Address) as per DoT (Department of Telecom Guidelines)

How to change your Wifi Password from MyJio App:

Through Jio App

  1. Install App
  2. Login to MyJio App, select JioFiber Account
  3. Click on Menu on top left corner and select settings
  4. Select Device Settings > My Device wait for a few seconds
    until the JioFiber Router details appear
  5. Click advanced settings on the top right corner of the screen->
    Personal section for both Jiofiber Router 2.4 and 5 GHz
  6. Click on each SSID(Wifi Name) for changing user ID.
    Then to change the password, enter new password & save
  7. Click for video on how to manage your JioFiber Router


  1. Login to Official Website
  2. Click on sign in on menu bar, Click JioFiber
  3. Enter your Service ID/ Registered Mobile Number, Click on generate OTP
  4. Enter OTP received on Registered Mobile Number.
  5. Click ->Settings icon ->My Device -> ONT- Advanced Settings
  6. Click on each SSID (Wifi Name) for changing user ID.
  7. Then to change the password, enter new password & save

Existing/Registered Customers

  1. Jio will get in touch with you for upgrading your services
  2. Download MyJio app, as all communication with you will happen on the MyJio app
  3. On recharging with a monthly/quarterly/annual plan of your choice, you will get a Set Top
    Box to enjoy the full bouquet of services

Interested For Jio Fiber Customer Care

  1. Message “HELLO” to 70008-70008 on WhatsApp
  2. You may need to add the number 70008-70008 to your address book, before you can message

Social Sites

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